Retail Loyalty Program Terms and Conditions for Star Pharmacies
1. Members will earn points (each a “Star”) on all purchases they make at any participating Star pharmacy other than purchases of prescription items and products or services for which the member is already entitled to receive a discount other than by reason of the Star Customer Rewards program. A Member will receive a minimum of 1 “Star” for every $1 spent. 2. When a member has accumulated 300 Stars, they will be sent a voucher to the value of $10 that can redeemed to pay for the whole or part of any product or service (excluding prescriptions) at any participating Star pharmacy. 3. The Star Customer Rewards card is valid at any participating Star Pharmacy (“participating Star pharmacy”). Your Home Pharmacy will be designated as the Star Pharmacy at which you joined Star Customer Rewards. You may alter your Home Pharmacy at any time by completing a Change of details form in-store. 4. By signing this application form or using a Star Customer card, each applicant or member (each called a “Member”) accepts and agrees to be bound by the Star Customer Rewards Terms and Conditions as applicable from time to time. Use of the card will amount to acceptance of these Terms and Conditions. 5. A member is required to supply an accurate postal and email address to Star Customer Rewards in order to be eligible to receive a voucher. 6. The Star Customer Rewards Card is not a credit or charge card, is not transferable and remains the property of Star. 7. Stars are not transferable or redeemable for cash and can only be earned and redeemed by the person to whom the Card was issued upon presentation of the card at point of sale. 8. If you use your Star Customer Rewards card, you will receive regular Star Customer Rewardscommunications showing the Star Customer Rewardsprogram Stars accumulated to that date. 9. If a pharmacy elects to resign from the Star Customer Rewards program or Star Banner Group, all unredeemed points earned at the resigning pharmacy are eligible for redemption at any other participating Star pharmacy nationwide. 10. To the extent permitted by law, Star or any participating Star Pharmacy will not be liable for any errors, omissions, delays or disruptions in the operation of the Star Customer Rewards and will not be liable for any loss caused by any such errors,omissions, delays or disruptions. 11. Star or any participating Star pharmacy will not allow the accrual of any Stars that have been credited to a Member in error or which relate to a purchase by a Member that is subsequently cancelled or reversed or where a refund is given. Any Stars that have been credited to a Member in error may be deducted from subsequent Stars standing to the credit of that Member. This decision is at the discretion of Star or any participating Star pharmacy. No discussion will be entered into. 12. If you obtain a refund for any goods or services purchased using your Star Customer Rewardsvoucher in partial or full payment, you will receive a Credit Voucher to the value of the Star Customer Rewardsvoucher that you redeemed. 13. Members must promptly notify their Pharmacy of any change of their address or if their Star Customer Rewards card is lost or stolen. Star or any participating pharmacist is not liable for any delay in providing or replacing the Card or for any unauthorised use of the Card. 14. Star may replace or amend these Terms and Conditions at any time at its absolute discretion without having to provide any reason. Star will use its best endeavours to notify Members of any replacement or amendment but will not be liable if it does not. 15. Star may suspend or terminate the Star Customer Rewards or a Member’s membership in the Star Customer Rewards at any time without reason or notice and on terms and conditions as Star in its sole discretion determines. Star will not be liable for any loss or damage that may arise from any suspension or termination. 16. Information concerning Members, including information contained in this application form and information relating to earning Points, credits and debits willbe held in a database for Star and will be made available to any participating Star pharmacy involved in administering the Star Customer Rewards, a telephone service centre, producers of Cards and data processors for the Star Customer Rewards. Members consent to information from that database also being made available to and used by Star and any participating Star Pharmacy for marketing, planning, product development, research and other purposes relating to the Star Customer Rewards. 17. The Star Customer Rewardsis void where prohibited or restricted by law. The Star Customer Rewards Policy on Information Privacy can be obtained from our website www.starpharmacy.net.au.
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Star Pharmacy Head Office
127 High Street, Kew, VIC 3101
+61 3 9853 5017